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Training Manager

London, UK

Who we are

Pronet Gaming offers a next generation B2B platform delivering the gaming experience of the future to over 70 customers worldwide. With market-specific online sportsbook, casino and retail solutions, it combines a technology-led approach with vast industry know-how, giving clients a reliable service tailored to their needs. Its casino portfolio features more than 6,000 slots from leading suppliers and its sportsbook solution provides over 35,000 live events across 65 sports. Its omni-channel retail powers land-based estates connecting to any online operation, ensuring full customisation.

Pronet Gaming are dedicated to changing the industry and recently expanded their commercial operations to include African, Asian and LatAm markets.

Purpose of the role

Reporting into the Platform Product Owner, the position requires the candidate to take overall accountability of our back-office and front-end user interface documentation and the training of clients. The successful candidate will bring a mix of product experience and be able to quickly grasp the core functionality of the back-office, recommending improvements in terms of features, as well as updating the product manual and training new customers on how to use it.

You will be responsible for

  • Understand the platform features and functionalities inside-out
  • Re-write and re-design the client-facing training manual and update every release for the additions of new features, etc.
  • Present pre-sales demos to potential clients, showcasing the potential of the platform
  • Create training materials and templates for the Training department
  • Build client training programs based on client needs and perform online and onsite training
  • Attend meetings and re-trainings and improve the quality of work whenever necessary
  • Work independently and at a consistently high level, with excellent time management and prioritisation skills
  • Keep detailed work-in-progress updates and work transparently with all teams to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered
  • Provide knowledge transfer and documents to Support Teams, Account Managers or any other team as required
  • Document new functionality and enhancements introduced to the software systems developed by Pronet Gaming
  • Organise workshops to educate the internal teams for back-office features

You will have

  • 2 to 5 years’ experience in a similar role within iGaming with a focus on Platform Technology
  • Possess a high level of technical knowledge in relation to operational, legal and other client-related activities and maintain a keen eye on industry developments and best practices relevant to client onboarding and client experience – bringing that knowledge back into the team to help drive our internal process management
  • Natural people skills and an influential communicator with both clients and internal stakeholders alike, being able to have the difficult conversations in a way that decisions can be accepted and respected
  • Excellent written and oral communication skills in English

Person specification

  • Client service orientation and proactive mindset
  • Demonstrable ability to guide stakeholders/organisations to influence change
  • Track record of delivering process improvements, with a resilient mindset comfortable working in an ever-changing environment
  • Personal gravitas to be able to manage customers effectively and influence IT and commercial teams to keep in line with client requirements

You will receive

  • Competitive salary + annual performance-based bonus scheme
  • 25 days of annual leave + bank holidays
  • Optional annual leave carry-over/cash-in
  • Attractive pension scheme with reputable provider
  • Private medical insurance
  • TfL season ticket loan
  • Flexibility, with a family-friendly work environment

    Apply

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