Platform Product Owner
London, UK
Who we are
Pronet Gaming offers a next generation B2B platform delivering the gaming experience of the future to over 70 customers worldwide. With market-specific online sportsbook, casino and retail solutions, it combines a technology-led approach with vast industry know-how, giving clients a reliable service tailored to their needs. Its casino portfolio features more than 6,000 slots from leading suppliers and its sportsbook solution provides over 35,000 live events across 65 sports. Its omni-channel retail powers land-based estates connecting to any online operation, ensuring full customisation.
Pronet Gaming are dedicated to changing the industry and recently expanded their commercial operations to include African, Asian and LatAm markets.
Purpose of the role
Reporting into the COO/Head of Delivery, the position requires the candidate to take overall accountability of our back-office, from implementing UX/UI interface improvements through to training new clients on how to use it.
It is an expansive role working with all areas of the business as follows:
- Sportsbook and Casino Product Managers (to implement new features)
- Business Intelligence Team (to implement new reports and navigation)
- Delivery and Onboarding (training new customers)
- Sales (leading meetings and product demos)
- IT and Development (brief in new UX/UI changes and new features)
- Business Analysts (brief in new UX/UI changes and new features)
You will be responsible for
- Understand the platform features and functionalities inside-out
- Work with the Sportsbook and Casino product owners to introduce new features and functionality
- Implement features in a UX/UI friendly way and, if necessary, engage agencies to assist in a UX/UI refresh
- In all cases, act as the bridge between the client, business team and IT Development
- Conceptualise and develop options for solutions to fulfil a client’s needs as their own requirements change and evolve over the course of a contract term
- Develop an understanding of the client’s own structure, asking about marketing teams, customers services, etc. to enable a better long-term working relationship and also understand how they will actually use back-office
- Re-write and re-design the client-facing training manual and update every month for the additions of new features, etc.
- Assist in the onboarding of new sportsbook/service providers, ensuring that the product is fit for purpose, managing the onboarding through IT and product teams
- Present pre-sales demos to potential clients, showcasing the potential of the platform
- Create training materials and templates for training department
- Build client training programs based on client needs and perform online and onsite training
- Attend meetings and re-trainings and improve the quality of work whenever necessary
- Work independently and at a consistently high level, with excellent time management and prioritisation skills
- Keep detailed work-in-progress updates and work transparently with all teams to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered
- Facilitate problem resolution for both clients and internal departments in relation to client-related issues on product
- Identify issues and raise these to the appropriate parties within Pronet Gaming
- Liaise with the Quality Assurance Team to perform audits, recommend corrective action were necessary and monitor corrective actions
- Provide knowledge transfer and documents to Support Teams, Account Managers or any other team as required
- Document new functionality and enhancements introduced to the software systems developed by Pronet Gaming
- Organise workshops to educate the internal teams for back-office features
You will have
- 2 to 5 years’ experience in a similar role within iGaming with a focus on Platform Technology
- Possess a high level of technical knowledge in relation to operational, legal and other client-related activities and maintain a keen eye on industry developments and best practices relevant to client onboarding and client experience – bringing that knowledge back into the team to help drive our internal process management
- Strong UX/UI skills and the ability to brief in changes and engage agencies as appropriate
- Natural people skills and an influential communicator with both clients and internal stakeholders alike, being able to have the difficult conversations but in a way that any decisions can be accepted and respected
- Excellent written and oral communication skills in English
Person specification
- Client service orientation and proactive mindset
- Demonstrable ability to guide stakeholders/organisations to influence change
- Track record of delivering process improvements, with a resilient mindset comfortable working in an ever-changing environment
- Personal gravitas to be able to manage customers effectively and influence IT and commercial teams to keep in line with client requirements
- Other languages desirable
You will receive
- Competitive salary + annual performance-based bonus scheme
- 25 days of annual leave + bank holidays
- Optional annual leave carry-over/cash-in
- Attractive pension scheme with reputable provider
- Private medical insurance
- TfL season ticket loan
- Flexibility, with a family-friendly work environment