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Onboarding Project Manager

London, UK

Who we are

Pronet Gaming offers a next generation B2B platform delivering the gaming experience of the future to over 70 customers worldwide. With market-specific online sportsbook, casino and retail solutions, it combines a technology-led approach with vast industry know-how, giving clients a reliable service tailored to their needs. Its casino portfolio features more than 6,000 slots from leading suppliers and its sportsbook solution provides over 35,000 live events across 65 sports. Its omni-channel retail powers land-based estates connecting to any online operation, ensuring full customisation.

Pronet Gaming are dedicated to changing the industry and recently expanded their commercial operations to include African, Asian and LatAm markets.

Purpose of the role

Reporting into the PMO Manager, the position requires the candidate to project manage onboarding across a number of key stakeholders, both internally and externally, including commercial and technical account managers, to deliver the client into our business and execute a well formalised client onboarding programme. Partnering with the multiple internal departments, as well as external custodians and 3rd party partnerships, the successful candidate will drive issue resolution and escalate any operational/administrative concerns.  The role is 70% about client communication and management and 30% about technical knowledge.

You will be responsible for

  • Manage the operational and commercial launches of all new clients across Europe, Africa, Asia and LatAm, end-to-end
  • Be the first point of contact for clients after commercial deals have been completed, providing them with reassurance that their project is in safe hands
  • Be the bridge between the client, the commercial team, Product Team and IT Development
  • Develop an excellent knowledge of Pronet Gaming processes and procedures for kick-off, onboarding, operational delivery and go-live, leading stakeholders through an efficient and effective onboarding process for new clients
  • Develop an understanding of clients' own structures, asking about marketing teams, customers services, etc. to enable a better long-term working relationship
  • Always use considered judgement involving commercial and technical account managers and in escalating issues in the process accordingly
  • Work independently and at a consistently high level, with excellent time management and prioritisation skills
  • Keep detailed work-in-progress updates and work transparently with all teams to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered
  • Facilitate problem resolution for both clients and internal departments in relation to client-related issues

You will have

  • 2 to 5 years' experience in a similar role within iGaming with a focus on Platform Technology
  • Demonstrable ability to guide stakeholders/organisations to influence change
  • Client service orientation and proactive mindset, with a proven ability to work with clients in difficult situations
  • Ability to nurture and grow relationships with key stakeholders, colleagues and clients using effective communication
  • Superb organisational and project management skills
  • Excellent written and oral communication skills

Person specification

  • Natural people skills and an influential communicator with both clients and internal stakeholders alike
  • Personal gravitas to be able to manage customers effectively and influence IT and commercial teams to keep in line with client requirements
  • Like us, you will value diversity and take pride in respectfully collaborating with clients and colleagues of various backgrounds, beliefs and experiences

You will receive

  • Competitive salary + annual performance-based bonus scheme
  • 25 days of annual leave + bank holidays
  • Optional annual leave carry-over/cash-in
  • Attractive pension scheme with reputable provider
  • Private medical insurance
  • TfL season ticket loan
  • Flexibility, with a family-friendly work environment

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