Head of Compliance/Compliance Manager

London, UK

Who we are

Pronet Gaming offers a next generation B2B platform delivering the gaming experience of the future to over 70 customers worldwide. With market-specific online sportsbook, casino and retail solutions, it combines a technology-led approach with vast industry know-how, giving clients a reliable service tailored to their needs. Its casino portfolio features more than 6,000 slots from leading suppliers and its sportsbook solution provides over 35,000 live events across 65 sports. Its omni-channel retail powers land-based estates connecting to any online operation, ensuring full customisation.

Pronet Gaming are dedicated to changing the industry and recently expanded their commercial operations to include African, Asian and LatAm markets.

Purpose of the role

This position is critical within the business to manage commercial relationships with our existing customer base, as well as new partners within our expanding territories. The role will report into the Head of Commercial Account Management and work alongside Technical Account Management, Delivery, Sales, Finance and B2B Marketing teams. The chosen candidate will excel at interpersonal relationships with both internal and external stakeholders. By using a consultative approach to account management, this person will use their expertise to manage customers from the onboarding phase into go-live, ensuring that each operator receives a world class service.

You will be responsible for

  • Operate as the commercial contact point for assigned customers, focusing on driving their business revenues to the benefit of Pronet Gaming
  • Offer a consultative approach to account management, utilising our internal teams to provide timely and pro-active analysis to clients, making recommendations to maximise the value from our market leading iGaming platform
  • Develop and maintain long-term relationships with operators.
  • Service multiple clients concurrently, always managing customer expectations
  • Work closely with the Technical AMs to deliver the best possible customer experience.
  • Deliver and discuss monthly KPI reports with partners and feed into quarterly business reviews for key accounts
  • Maintain account plans for designated customers, ensuring all that client data is updated in real time
  • Identify upsell and new business opportunities within existing accounts
  • Commercial lead for new and integrating partners, working with the Onboarding team to assist with all out-of-scope requests and final website sign off
  • Collaborate with the Sales team and Head of CAM on any new customer opportunities
  • Work with Finance Dept to ensure the accuracy of monthly client invoices in accordance with the signed agreement
  • Assist the B2B Marketing team with any press releases & promotional material where required

You will have

  • 3+ years' account management experience in the iGaming B2B sector
  • Advanced knowledge of both Sportsbook & Casino verticals
  • Experience across multiple jurisdictions and products
  • Understanding of what allows for best UI/UX in differing markets and ability to share this knowledge with customers
  • Demonstrable track record of over-achieving revenue targets
  • Excellent written and verbal communication skills
  • Experience and working knowledge of CRM systems
  • Fluent written and spoken English
  • Personal gravitas and strong presentation skills
  • Superb organisational skills
  • Technical understanding of IT Platforms
  • Strong listening and negotiation skills
  • Ability to speak other languages is desirable

Person specification

  • Ability to nurture and grow relationships with key stakeholders, colleagues and clients using effective communication
  • Like us, you will value diversity and take pride in respectfully collaborating with clients and colleagues of various backgrounds, beliefs and experiences
  • You will be passionate to learn about our business and have demonstrable ability to guide stakeholders to influence positive change
  • Natural people skills and an influential communicator with both clients and internal stakeholders alike
  • Superb organisational skills to maximise productivity
  • Excellent written and oral communication skills
  • Client service orientation and proactive mindset, with a proven ability to work with clients in difficult situations
  • Personal gravitas to be able to manage customers effectively and influence IT and commercial teams to keep in line with client requirements

You will receive

  • Competitive salary + annual performance based bonus scheme
  • 25 days annual leave + bank holidays
  • Optional annual leave carry over/cash in
  • Attractive pension scheme with reputable provider
  • Private medical insurance
  • TfL Season ticket loan
  • Flexibility and family friendly work environment


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